Reached out to Aurora when the place where I originally purchased my hearing aids was of zero help. The aids were not working properly. The aids actually did NOTHING to improve my hearing nor did they communicate with my phone app.
I was beyond frustrated. Seriously, I had been saying “I can’t hear you” dozens of times a day for a very long time.
Aurora was amazing!!!! Turns out the software on my aids were entirely incorrect and the phone app was incorrectly installed. No wonder the aids were of no help.
Dr. Jennifer Baumann at Aurora went above and beyond to correct everything. She was the most personable, patient, kind and spent probably more time than I deserved to explain in detail how things work. Susie and Liz in the office were so kind!
End result – incredible! I can now hear! And the phone app makes life so much more convenient.
Except now my friends comment “Uh oh she can hear us now – so we can’t talk about her anymore!” LOL
My only regret is I did not know of or go to Aurora in the first place.
Don’t waste your time or money going anywhere else.
Thanking you in advance.
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